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Legal

PRIVACY & TERMS

Privacy Policy Terms of Service Cookie Policy

Golp Privacy Policy

Effective Date: August 2026

1. Introduction

1.1 GOLP Company
Pty Ltd, incorporated in Australia and operating exclusively for customers
located in the United States ("GOLP," "we," "us,"
or "our"), is committed to protecting your personal information. This
Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you visit https://golp.co (the "Site") or purchase
our products.

Golp Company Pty
Ltd is incorporated in Australia. Our handling of your personal information is
therefore also governed by the Privacy Act 1988 (Cth) and the Australian
Privacy Principles, in addition to the United States laws described below.

1.2 By using the
Site, you agree to the collection and use of information in accordance with
this Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 nformation You Provide

Name, email
address, shipping and billing address, phone number, and payment information
when you place an order or create an account.

Health-related
information you voluntarily share, such as your GLP-1 medication use, when you
contact us or participate in optional onboarding.

Communications
you send us via email, contact forms, or customer support channels.

2.2 Information Collected Automatically

Log data,
including your IP address, browser type, pages visited, and time spent on the
Site.

Device
information, including hardware model, operating system, and unique device
identifiers.

Cookie and
tracking data, as described in Section 5 below.

2.3 Information from Third Parties

Payment
processors (Shopify Payments) may share transaction confirmation data.

Analytics and
advertising partners may share aggregated or pseudonymous data about your
interactions with our ads.

3. How We
Use Your Information

3.1 To process
and fulfill your orders, including sending order confirmations, shipping
notifications, and handling returns.

3.2 To manage
your account and provide customer support.

3.3 To send
marketing communications where you have opted in, including email and SMS. You
may opt out at any time.

3.4 To
personalise your experience on the Site.

3.5 To improve
the Site, our products, and our services through analytics.

3.6 To comply
with applicable legal obligations.

3.7 To detect,
prevent, and investigate fraud and security incidents.

4. How We
Share Your Information

4.1 We do not
sell your personal information to third parties.

4.2 We share your
information with the following categories of service providers, solely to
operate our business:

Shopify Inc.
(e-commerce platform and Shopify Payments) - order processing, payment
handling, fraud detection.

Klaviyo Inc. -
email and SMS marketing automation.

Meta Platforms
Inc. and TikTok Inc. - advertising pixels for ad targeting and measurement
(blocked pre-consent per Section 5).

Google LLC
(Google Analytics and Google Ads) - site analytics and advertising.

Okendo - customer
reviews and loyalty program.

Skio -
subscription management.

Our third-party
logistics (3PL) fulfillment partner - order picking, packing, and shipping.

Helpdesk and
customer support software provider.

4.3 We may
disclose your information if required by law, court order, or government
authority, or to protect the rights, property, or safety of GOLP, our
customers, or the public.

4.4 If GOLP is
involved in a merger, acquisition, or asset sale, your information may be
transferred. We will provide notice before your information is transferred and
becomes subject to a different privacy policy.

5. Cookies
and Tracking Technologies

5.1 We use
cookies and similar tracking technologies to operate the Site, analyze usage,
and serve targeted advertising. Categories include:

Essential
cookies: necessary for the Site to function. Cannot be disabled.

Functional
cookies: remember your preferences and settings.

Performance/analytics
cookies: measure how the Site is used (e.g. Google Analytics).

Retargeting/advertising
cookies: used to show you relevant ads on third-party platforms (e.g. Meta
Pixel, TikTok Pixel, Google Ads).

5.2 Advertising
and retargeting pixels are blocked by default and activated only after you
provide consent via our cookie consent banner. You may update your preferences
at any time by clicking "Cookie Settings" in the site footer.

5.3 To opt out of
Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout.

5.4 We honor the
Global Privacy Control (GPC) signal as a valid opt-out of the sale and sharing
of personal information.

6. Your
Privacy Rights

6.1
California Residents (CCPA/CPRA)

If you are a
California resident, you have the right to: know what personal information we
collect, use, disclose, or sell; request deletion of your personal information
(subject to exceptions); correct inaccurate personal information; opt out of
the sale or sharing of personal information; limit use of sensitive personal
information; and non-discrimination for exercising your rights.

To exercise these
rights, email us at hello@golp.co or use the "Do Not Sell or Share My
Personal Information" link in the Site footer. We will respond within 45
days. If we deny your request, you may appeal by contacting us at the same
address.

6.2 Other
State Residents (Colorado, Connecticut, Virginia, and Similar Laws)

Residents of
Colorado, Connecticut, Virginia, and other states with comprehensive privacy
laws have similar rights to access, correct, delete, and port your personal
information, and to opt out of certain processing. To exercise these rights,
contact us at hello@golp.co. You also have the right to appeal a denial of your
request.

Regardless of
your state or country of residence, you may request access to or correction of
the personal information we hold about you by contacting hello@golp.co.

If you are not
satisfied with our response, you may also complain to the Office of the
Australian Information Commissioner at www.oaic.gov.au.

7. Consumer
Health Data

7.1 Because golp
markets to individuals using GLP-1 medications, certain information you share
with us - including your medication use or health goals - may constitute
"consumer health data" under the Washington My Health My Data Act and
similar state laws.

7.2 We will not
collect, use, or share your health-related information without your separate,
explicit consent. A dedicated consent mechanism is provided at account creation
and email signup. You may withdraw this consent at any time by contacting us at
hello@golp.co.

7.3 We do not
sell consumer health data. We do not use geofencing near healthcare facilities
to collect health data.

7.4 To request
deletion of your consumer health data, email hello@golp.co with the subject
line "Health Data Deletion Request."

8. SMS
Marketing

8.1 If you opt in
to SMS marketing, you consent to receive automated marketing text messages from
GOLP at the phone number provided. Consent is not a condition of purchase.

8.2 Message
frequency varies. Message and data rates may apply.

8.3 To opt out,
reply STOP to any message. To get help, reply HELP. For more information,
contact hello@golp.co.

8.4 GOLP is not
liable for delayed or undelivered messages.

9. Data
Retention

9.1 We retain
transaction records and associated personal information for 7 years to comply
with tax and financial reporting obligations.

9.2 We retain
marketing and customer support data for 3 years from your last interaction with
us, unless you request deletion earlier.

9.3 We retain
consumer health data only for as long as necessary to fulfill the purpose for
which it was collected, or as required by law.

10. Data
Security and Breach Notification

10.1 We implement
reasonable administrative, technical, and physical safeguards to protect your
information from unauthorized access, disclosure, alteration, or destruction.

10.2 No method of
transmission over the internet is completely secure. We cannot guarantee
absolute security.

10.3 In the event
of a data breach affecting your personal information, we will notify you and
relevant authorities as required by applicable United States law and, where
applicable, the Notifiable Data Breaches scheme under the Privacy Act 1988
(Cth).

11. Children's Privacy

11.1 The Site is
not directed to individuals under the age of 18. We do not knowingly collect
personal information from children under 18. If we learn that we have collected
personal information from a person under 18, we will take steps to delete it
promptly. To report such a concern, contact hello@golp.co.

12. Changes
to This Privacy Policy

12.1 We may
update this Privacy Policy from time to time. The updated version will be
posted to the Site with a revised effective date. Material changes will be
communicated as required by applicable law. Your continued use of the Site
after any changes constitutes acceptance of the updated Policy.

13. Contact
Us

If you have
questions, concerns, or requests regarding this Privacy Policy or your personal
information, please contact us at:

Golp Company Pty
Ltd ACN 693 327 141

2810 N Church St
STE 88614

Wilmington, DE
19802

United States

Email:
hello@golp.co

An Australian
proprietary limited company operating in the United States.

Golp Terms And Conditions

Effective Date: August 2026

1. Acceptance of Terms

1.1 These Terms
and Conditions ("Terms") govern your access to and use of the website
located at https://golp.co (the "Site") and your purchase of products
from Golp Company Pty Ltd ACN 693 327 141, an Australian proprietary limited company
operating in the United States ("GOLP," "we,"
"us," or "our").

1.2 By accessing
the Site or placing an order, you agree to be bound by these Terms and our
Privacy Policy, incorporated herein by reference. If you do not agree, do not
use the Site or purchase our products.

1.3 We reserve
the right to update these Terms at any time. Continued use of the Site after
changes are posted constitutes acceptance.

2. Eligibility

2.1 You must be
at least 18 years of age to purchase from the Site. By placing an order, you
represent and warrant that you are 18 or older.

2.2 The Site is
intended for use by residents of the United States only. We do not ship
internationally.

3. Products
and Descriptions

3.1 We make
reasonable efforts to display products accurately. Colors, packaging, and
product images are illustrative and may vary slightly from the physical
product.

3.2 All products
are dietary supplements. They are not intended to diagnose, treat, cure, or
prevent any disease. These statements have not been evaluated by the Food and
Drug Administration.

3.3 Our products
are not intended to diagnose, treat, cure, or prevent any disease, including
any medical condition or side effect associated with GLP-1 medication use, and
are not a substitute for professional medical advice. If you are taking GLP-1
medications or any prescription medication, consult your healthcare provider
before using our products.

3.4 We reserve
the right to discontinue any product at any time.

4. Orders
and Contract Formation

4.1 Placing an
order constitutes an offer to purchase. A binding contract is formed only upon
our sending you an order confirmation email.

4.2 We reserve
the right to refuse or cancel any order at our discretion, including where
products are mispriced, where we suspect fraud, or where stock is unavailable.
If we cancel an order after payment, we will issue a full refund.

4.3 You are
responsible for ensuring the accuracy of your order details, including shipping
address, before submitting.

5. Pricing
and Payment

5.1 All prices
are listed in US dollars and are inclusive of any applicable taxes unless
otherwise stated.

5.2 We accept
payment via the methods available at checkout, processed through Shopify
Payments. By providing payment information, you represent that you are
authorised to use that payment method.

5.3 If your
payment fails, your order will not be processed. Contact hello@golp.co for
assistance.

6.
Subscriptions and Auto-Renewal

6.1 We offer
subscription options for recurring delivery of products. BY SELECTING A
SUBSCRIPTION, YOU AUTHORISE GOLP TO CHARGE YOUR PAYMENT METHOD ON A RECURRING
BASIS AT THE SELECTED FREQUENCY UNTIL YOU CANCEL.

6.2 Subscription
prices may differ from one-time purchase prices. The price at time of
subscription enrollment will be disclosed at checkout.

6.3 You may
cancel your subscription at any time through your account settings or by
contacting hello@golp.co before your next renewal date. Cancellation takes
effect at the end of the current billing period. No prorated refunds are issued
for the current subscription period.

6.4 We reserve
the right to modify subscription pricing with notice. If we increase your
subscription price, we will notify you before the change takes effect and give
you the opportunity to cancel.

7. Shipping

7.1 We ship to
addresses within the United States only. Estimated delivery times are provided
at checkout and are not guaranteed.

7.2 Title to and
risk of loss of products purchased from us passes to you upon our delivery of
the product to the third-party carrier. GOLP is not responsible for delays,
damage, or loss caused by the carrier once the product has been handed off.

7.3 If your order
is lost or significantly delayed by the carrier, contact hello@golp.co and we
will work with you to resolve the issue.

8. Returns
and Refunds

8.1 We accept
returns only for products that are damaged or faulty upon delivery. We do not
accept change-of-mind returns.

8.2 To request a
return, contact hello@golp.co within 14 days of delivery with your order number
and a description and photograph of the damage or fault.

8.3 If your
return is approved, we will provide a prepaid return label and issue a full
refund to your original payment method within 5-10 business days of receiving
the returned product. No restocking fee applies.

8.4 We reserve
the right to decline a return request if the product shows signs of misuse or
if the claim is made outside the 14-day window.

9. Intellectual Property

9.1 All content
on the Site, including text, graphics, logos, images, and software, is the
property of GOLP or its licensors and is protected by applicable intellectual
property laws.

9.2 You may not
reproduce, distribute, modify, or create derivative works from any Site content
without our prior written consent.

9.3
"golp" and related marks are trademarks of GOLP Company Pty Ltd.
Nothing in these Terms grants you any right to use our trademarks.

10. Prohibited Uses

10.1 You agree
not to use the Site to: violate any applicable law or regulation; infringe the
intellectual property rights of GOLP or any third party; transmit any harmful,
fraudulent, or misleading content; scrape, crawl, or harvest data from the Site
without our written consent; reverse-engineer any software or technology used
on the Site; or engage in any conduct that could damage, disable, or impair the
Site.

11. Disclaimer of Warranties

11.1 THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND
"AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GOLP DOES NOT WARRANT
THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS.

12. Limitation of Liability

12.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOLP'S TOTAL
LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR YOUR
USE OF THE SITE OR OUR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO GOLP
FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

12.2 IN NO EVENT SHALL GOLP BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF GOLP HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

12.3 Some
jurisdictions do not allow the exclusion or limitation of certain damages. In
such jurisdictions, our liability is limited to the fullest extent permitted by
law.

13.Indemnification

13.1 You agree to
indemnify, defend, and hold harmless GOLP, its officers, directors, employees,
and agents from and against any claims, liabilities, damages, judgments,
awards, losses, costs, and expenses (including reasonable legal fees) arising
from your use of the Site, your violation of these Terms, or your violation of
any third-party rights.

14. Dispute
Resolution and Binding Arbitration

14.1 Informal
Resolution. Before initiating arbitration, the party seeking relief must
provide written notice to the other party describing the dispute and desired
resolution. The parties will attempt to resolve the dispute informally for 30
days.

14.2 BINDING ARBITRATION. IF THE PARTIES CANNOT RESOLVE A DISPUTE
INFORMALLY, THE DISPUTE WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN
COURT, EXCEPT AS SET FORTH IN SECTION 14.5. YOU AND GOLP ARE EACH WAIVING THE
RIGHT TO A TRIAL BY JURY.

14.3 Arbitration
will be administered by the American Arbitration Association (AAA) under its
Consumer Arbitration Rules, as modified by these Terms. The arbitration will be
conducted in English. The arbitrator's award will be final and binding and may
be entered as a judgment in any court of competent jurisdiction.

14.4 CLASS ACTION WAIVER. YOU AND GOLP AGREE THAT EACH MAY BRING
CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A
PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR
REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE
PERSON'S CLAIMS.

14.5 This
arbitration agreement is governed by the Federal Arbitration Act. If any part
of this Section 14 is found unenforceable, the remainder will remain in full
force, except that if the Class Action Waiver in Section 14.4 is found
unenforceable as to a particular claim, that claim must proceed in court.

14.6 Small Claims
Carve-Out. Either party may bring an individual claim in small claims court in
lieu of arbitration, provided the claim qualifies for small claims jurisdiction
and remains in that court on an individual basis only.

14.7 Opt-Out. You
may opt out of this arbitration agreement by sending written notice to GOLP
Company Pty Ltd, 2810 N Church St STE 88614, Wilmington, DE 19802 /
hello@golp.co within 30 days of first accepting these Terms. If you opt out,
neither you nor GOLP will be required to arbitrate disputes under this Section
14.

15.
Governing Law and Jurisdiction

15.1 These Terms,
and any dispute not subject to arbitration under Section 14, are governed by
the laws of the State of Delaware, United States, without regard to its
conflict of laws principles, notwithstanding that GOLP is incorporated in
Australia.

15.2 For any
dispute not subject to arbitration, you and GOLP agree to submit to the
exclusive personal jurisdiction of the state and federal courts located in
Delaware.

15.3 Nothing in
these Terms is intended to waive any consumer protection right under the law of
your state of residence that cannot be waived as a matter of law, or any
consumer guarantee under the Australian Consumer Law that cannot lawfully be
excluded.

16. Privacy

16.1 Our
collection and use of your personal information is described in our Privacy
Policy, available at https://golp.co/privacy, which is incorporated into these
Terms by reference.

16.2 Depending on
your state of residence, you may have additional rights regarding your personal
information, including under the California Consumer Privacy Act (CCPA) and
similar state privacy laws. These rights are described in our Privacy Policy.

17. General
Provisions

17.1 Entire
Agreement. These Terms and our Privacy Policy constitute the entire agreement
between you and GOLP regarding the subject matter herein and supersede all
prior agreements and understandings.

17.2
Severability. If any provision of these Terms is found invalid or
unenforceable, that provision will be modified to the minimum extent necessary
to make it enforceable, and the remaining provisions will continue in full
force.

17.3 Waiver. Our
failure to enforce any provision of these Terms will not constitute a waiver of
our right to enforce it in the future.

17.4 Assignment.
You may not assign your rights or obligations under these Terms without our
prior written consent. We may assign our rights and obligations freely.

17.5 Third-Party
Links. The Site may contain links to third-party websites. GOLP does not
control and is not responsible for the content or practices of any third-party
website.

18. Reviews,
Testimonials, and Results

18.1 Customer
reviews and testimonials shared on the Site or in our marketing reflect
individual experiences. Results described are not typical and are not a
guarantee that you will achieve the same or similar outcome.

18.2 By
submitting a review or testimonial, you confirm that it reflects your honest,
personal experience with our products. You agree not to submit false,
misleading, or incentivised reviews.

18.3 golp
products are dietary supplements. Any results described in reviews or
testimonials have not been evaluated by the Food and Drug Administration. Our
products are not intended to diagnose, treat, cure, or prevent any disease.

18.4 Where
reviews or testimonials are sourced from individuals who received complimentary
product, this relationship will be disclosed in accordance with FTC guidelines.

19. Contact
Us

If you have any
questions about these Terms, please contact us at:

Golp Company Pty
Ltd ACN 693 327 141

2810 N Church St
STE 88614

Wilmington, DE
19802

United States

Email:
hello@golp.co

An Australian
proprietary limited company operating in the United States.

Golp Cookie Policy

Effective Date: August 2026

1. Cookies and Tracking Technologies

1.1 We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, analyze traffic, and support advertising, including the Meta and TikTok advertising pixels.

1.2 Consent Before Activation. Non-essential cookies and tracking technologies, including advertising pixels, are not activated until you have provided consent through the cookie banner presented on your first visit to the Site, where required by applicable law. You may accept or decline non-essential cookies, and you may change your preference at any time through the cookie settings link in the Site footer.

1.3 If you have Advanced Matching or similar identity-matching features enabled through our advertising partners, information you enter into form fields, such as your email address, may be transmitted to those partners when you interact with the relevant field, consistent with your cookie preferences.

1.4 Most browsers also allow you to control cookies directly through browser settings. Blocking certain cookies may affect the functionality of the Site.

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*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

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